Ideas @ Work: #18 Cutting Red Tape

33 ideas big and small from Norwich students, faculty, staff, and alumni that are transforming campus and the world.

The Norwich Record

Spring 2016

This academic year, Gregory Matthews, Norwich’s new vice president of enrollment management, wrote a memo outlining ways NU can think more strategically about student retention, applying concepts of user-experience product development to campus culture. “It is important to consider what makes up an ideal student experience and then work back from there,” he wrote. Key components include clear paths to outcomes, simpler processes, and good stuff to do often. Hailing the insights, Norwich President Richard W. Schneider shared Matthews’ memo with faculty and staff.

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